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 | Customer Service Representative II
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| Description |
| The Customer Service Representative II (CSR II) provides excellent service in response to requests from and needs of participants, school administrators, union representatives, and providers of service. The CSR II must know all health plans thoroughly as well as the relationships of various medical network and medical review vendors in order to explain the effective use of benefit plans and benefits available to participants and providers and to determine the WEA Trust's (the Trust) liabilities and obligations in varied medical circumstances. The CSR II is expected to handle calls regarding a variety of specialties within the health plans and effectively respond to a variety of callers, including those who are angry, distressed, or difficult to handle. |
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| Qualifications |
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WHEN APPLYING FOR THIS POSITION, YOU MUST COMPLETE A SHORT POSITION-RELATED SURVEY FOR YOUR APPLICATION TO BE PROCESSED.
HERE IS THE FILE PATH TO CUT AND PASTE INTO YOUR BROWSER TO ACCESS AND TAKE THE SURVEY:
http://www.zoomerang.com/Survey/?p=WEB228539BTJD2
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THE FOLLOWING IS A PARTIAL LIST OF THE REQUIRED QUALIFICATIONS FOR THIS POSITION:
<> Knowledge of medical and insurance terminology.
<> Ability to identify problems; collect, organize, and analyze information; and make appropriate decisions or recommendations within defined scope of responsibilities, including the ability to apply the terms of an insurance policy to a set of circumstances and determine available benefits.
<> Excellent verbal communication skills, including the ability to convey routine and complex information, such as insurance concepts, benefits, and related requirements to subscribers, medical providers, legal representatives, and laypersons in a clear, concise, and persuasive manner that is appropriate to and understood by the audience; as well as expertise in listening effectively and answering appropriate questions to fully understand and respond to the presented question or concern.
<> Excellent verbal communication skills, including the ability to convey routine and complex information, such as insurance concepts, benefits, and related requirements to subscribers, medical providers, legal representatives, and laypersons in a clear, concise, and persuasive manner that is appropriate to and understood by the audience; as well as expertise in listening effectively and answering appropriate questions to fully understand and respond to the presented question or concern.
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| Shift |
| Monday through Friday (days) |
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| Position Description |
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