Prevent mistakes in your health care
Medical error is real. And it’s far more common than many people know. But there are steps you can take—questions you can ask—to help prevent mistakes in the care you receive.
- Listen to what your body is telling you. If anything has changed since the last time you were examined, check in with your doctor.
- Ask questions. If you want to know what’s going on or if something doesn’t seem right to you, ask. If you don’t understand what you’re told, ask for it to be explained again, using simpler language.
- Speak up. The best diagnosis and treatment plan is developed when the doctor gets thorough information.
- Know your risks. Become educated about conditions you have or are at risk for. When selecting a hospital, use resources that rank hospitals’ performance, such as The Leapfrog Group for Patient Safety.
- Keep track of your medications, including prescription and nonprescription drugs, supplements, and herbal remedies—and any allergies or negative reactions you’ve had. Take a list with this information every time you visit a doctor or hospital.
- Follow your doctor’s instructions. Failure to do so puts you at risk. The most important step you can take is to be proactive when it comes to your own health and wellness. In doing this, you’ll reduce your need to use the health care system.
If there is an error
What should you do if you suspect an error has been made or quality is substandard? Gather details of what occurred. Speak with your primary care provider if he/she is not directly involved. Report your concern to the provider’s patient relations or patient advocacy department.
When you have concerns about your quality of care
Arrange to discuss your issues and concerns with the physician, either in person or by phone. If you remain uncomfortable or are concerned about the quality or safety of your care, consider seeing another provider. |
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