The myTrust portal gives you access to personalized information about claims, enrollment, all your WEA Trust benefits.

FAQs About WEA-Med Plus Benefits and Changes

Frequently Asked Questions

Q:What are the new benefit changes for 2017?

Based on consistent member feedback and a commitment to member health, WEA Trust made three significant changes to the WEA-MedPlus plan. WEA Trust:

  1. Removed the $100 deductible to lower your out-of-pocket expenses
  2. Added SilverSneakers to give you unlimited access to thousands of gyms and more than 70 exercise classes
  3. Added routine vision coverage to help improve your overall health

 

All changes are effective January 1, 2017. Your 2017 rate reflects these enhancements, as well as rising healthcare costs.

 


Q:Can I choose not to have these product changes?

These product enhancements are not optional. They will be standard benefits and services provided to all WEA-MedPlus members.

Q:With all these new changes, do I have to do anything differently?

All information you and your provider will need is located on your WEA Trust ID Card, which will be mailed to you in December. You can show your WEA Trust ID Card at the doctor and eye care clinic.

 

You do not need to change medical providers. However, you will want to consider seeing an eye care provider in the National Vision Administrators (NVA) Network. You will receive the best reimbursement if you see an NVA Network provider. You can find an NVA provider at e-nva.com or by calling 877.262.7915.

 

Beginning January 1, 2017, you may also consider visiting a SilverSneakers location near you for a tour, to get signed up for classes, or start working out.

Q:Will I be receiving more information in the mail?

Yes, you will receive three separate mailings in December 2017:

 

  1. WEA Trust ID Card, which will have all the information you need when you visit a medical or vision provider.
  2. WEA-MedPlus Benefit Summary, which will explain both your medical and vision benefits.

SilverSneakers Welcome Kit and ID Card, which will tell you how to access exercise facilities near you.

Q:Will my out-of-pocket costs change for 2017?

Yes, two things will change:

 

  1. You no longer have to pay a $100 deductible for covered medical services. These services, provided by a doctor who accepts Medicare, will continue to be covered at 100% coinsurance with a $0 copay, subject to the maximum allowable fee.
  2. When you see a Network provider, you will have a $10 copay for your vision exam and standard corrective eyeglass lenses, although additional fees for lens options will apply. We will also reimburse up to $125 for frames or up to $125 for contacts in lieu of eyeglasses. Reimbursement amounts will be lower when you see a non-network provider. Please review the Benefit Summary you receive in December for more details on your out-of-pocket costs.

Q:Where can I get prescription eyeglasses?

We recommend you select an in-network NVA vision retailer because you will get the best reimbursement. You can find one near you at e-nva.com or by calling 877.262.7915. We also recommend seeing an eye care provider in the NVA vision network. 

Q:What should I do at my next vision appointment?

If you see an NVA Network provider for your next routine vision exam, let them know you have NVA insurance effective January 1. Show them your new WEA Trust ID Card, which you will receive in December. Your provider should verify your eligibility and handle sending claims to NVA.   

 

If you see a vision provider that is not in the NVA Network, you must pay the entire cost of the service at the time of service, and then submit a completed claim form to NVA for processing.  You can request a claim form from NVA or print one off our website at WEAtrust.com/medplus.

Q:What is SilverSneakers?

SilverSneakers is a comprehensive well-being program designed for seniors. SilverSneakers includes free access to more than 13,000+ fitness locations nationwide, exercise equipment and other amenities, group exercise classes led by certified instructors, a social support network and online resources.

Q:How do I use SilverSneakers?

Beginning January 1, 2017, simply show your SilverSneakers ID Card at the front desk of any participating location to use the benefit. You will receive this ID Card in a welcome kit from SilverSneakers in December. You can find participating locations and classes at silversneakers.com.

Q:What fitness locations can I use?

You can use any of the 13,000 participating SilverSneakers locations nationwide at any time, including traditional fitness centers, community centers, parks and more. To find locations by ZIP code, you can visit silversneakers.com or call SilverSneakers Customer Service at 888.423.4632.

 

On average, each MedPlus member lives two miles from a SilverSneakers location. If you’d rather work out at home or can’t get to a fitness facility, you can request an at-home workout kit.