Getting Better Post-Discharge

Post-discharge care can be confusing, lengthy, and insufficient. Part of the journey to getting better includes fully understanding your discharge care, including medication instructions and knowing who to reach out to for help. According to the CDC, nearly 20% of patients experience adverse events within 3 weeks of being discharged – and over 75% of those events could have been prevented.

EpxPostDischarge helps increase your chances of getting better by monitoring your progress and providing support and resources when you need it most. It is clinically-validated to ensure the best level of care. The program combines the ease of automated mobile messages with a team of accessible and supportive Harmony Care Management staff to track and support your journey to improved health.


The Harmony Care Management Team

The Harmony Care Management team is available throughout your journey for support and outreach. They are the single point of contact to help with your care. The team is your judgement-free support system that is able to assist in managing your condition, helping you find a provider, preparing for medical visits, and more. 

The team includes clinicians and care managers who are trained to learn about you, not just treat you like a case. Your dedicated care manager will provide outreach when you show worsening or emergency conditions.


Contact Us

Your Care Manager is your dedicated contact; however, the Harmony Care Management team is also ready to support you. Your care manager will receive notifications to reach out should your responses trigger an alert. If you need help or one-on-one assistance aside from your care manager, you can reach out to the Harmony Care Management team here:

Request Assistance from the Harmony Care Team


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Program Details

How often will I receive communication?

You will receive communication from Epharmix based on your preferred method and time of delivery. Members can receive messages twice a week or weekly. Per your needs and progress, communication frequency can be adjusted.

Below are some sample messages:

  • How are you feeling compared to yesterday? Reply 1 if you are feeling better, 2 if you are feeling the same, or 3 if you are feeling worse. 

  • Thanks. Is there anything else you would like to speak with a nurse about, such as medication, doctor appointments, or services? Please reply YES or NO.

How can I change my communication preference?

You can change your communication preference (like frequency, timing, or calls versus texts) by contacting the Harmony Care Management team. Should you no longer wish to receive messages, you can text "Stop" at any time on your mobile phone or press " * " (star) on the keypad on your landline phone.

How does EpxPostDischarge monitor my condition?

EpxPostDischarge uses your responses to the automated messages to identify your risk of readmission and trigger outreach should you have:

  • Worsening symptoms

  • A request to speak with a nurse about medications

  • Questions regarding appointments

  • Questions about additional services

The intervention monitors long-term health to provide you with an objective way of tracking your progress and allows your care manager to offer resources based on the type of care appropriate for your level of need. 

Your self-reported updates help assist the Harmony Care Management team in re-educating you on your condition, your treatment options, additional tools and resources, and more.

What level of engagement is required?

Engagement is simple and convenient. You can choose to receive questions from a landline or mobile phone, meaning you may receive an automated call or text message of the question. You can also schedule when you’d like to receive the communication, even if that’s after your day is ending. 

What are other users of EpxDepression saying?

  • "Someone available to bounce questions off of."