Healthcare on Your Terms

What if health care was as convenient as Amazon Prime? Or as easy as Netflix? With Maddy Virtual Care healthcare is delivered to you, on your terms.

Use Maddy Virtual Care to have a video visit with a doctor, nurse, behavioral therapist or psychiatrist on your smartphone, tablet or computer. Providers can treat, diagnose and even prescribe—helping you feel better faster. You’ll get quality care from your own home, for a more affordable price than in-person visits.

Create your account today to quickly and easily schedule a virtual visit when you need one. Please note, virtual visits with an in-network provider require audio and visual components to be covered. If you want to see a provider virtually, we encourage you to use Maddy Virtual Care.

Maddy Virtual Care providers can help you with:

Urgent Care Issues

Bronchitis & Sinusitis
Cold & Flu
Ear Infections
Hypertension
Pink Eye

Rashes
Seasonal Allergies
Stomach Flu
Strep Throat
Urinary Tract Infections

Behavioral Therapy and Psychiatry

Anxiety
Attention Deficit Disorder
Depression
Easting Disorders
Panic Attack

PTSD
Obsessive Compulsive Disorder (OCD)
Bipolar Disorder
Coping with an Illness

Online Behavioral Therapy

Online therapy allows you to see a psychologist or therapist from the privacy of your own home. Typically visits can be scheduled within one week, or as little as 24 hours—getting you the care you need when you need it.

Scheduled behavioral therapy visits are:

45-minute, video-based appointments on your smartphone, tablet or computer
With licensed and specially trained therapists or psychologists
Available seven days a week, from 7 a.m. to 11 p.m.
Affordable, with copays as low as $0
An alternative to in-person behavioral health visits

Online Psychiatry

When you need more than talk therapy or are looking to manage your behavior health medication, visit with a board-certified psychiatrist of your choice. While these psychiatrists cannot prescribe controlled substances, they can coordinate care with you.

Scheduled psychiatry visits are:

45-minute, video-based appointments on your smartphone, tablet or computer
15-minute follow-up appointments (must be scheduled by a doctor, not the member)
With board-certified psychiatrist
Ability to prescribe and manage medications for behavioral health
Affordable, with copays as low as $0
An alternative to in-person psychiatric visits

On-Demand Doctor Visits

Medical Care on Your Terms

With the medical platform, you can see experienced doctors within 10 minutes on average. Doctors are available to treat conditions like the flu around the clock—even on holidays and weekends.

Urgent Care Visits Are:

15-minute, video-based appointments on your smartphone, tablet or computer
Available 24/7/365
Affordable, with copays as low as $0
An alternative to your doctor’s office or urgent care clinic

Save Money with Maddy Virtual Care

$175

Average savings per virtual doctor visit

Typical copay for a virtual visit

$114

Average savings per virtual therapy visit

“It’s like FaceTime with a doctor. I was able to give [the doctor] some of my symptoms, and she was able to make a determination for me in five minutes. I never left my couch!”

Gayle Lassen, School Counselor - West Salem School District

Questions & Assistance

Q:When would I use Maddy Virtual Care?

Great times to use Maddy Virtual Care include:

You can’t fit an appointment in your schedule.
Your doctor’s office is closed.
You have children at home and don’t want to bring them with you.
You're traveling.
You don't know whether you should go to urgent care or not.
Therapy appointments aren’t available in your city.

A virtual visit is not meant to replace the relationship between you and your primary care physician (PCP). Still go to your PCP to treat chronic conditions, such as diabetes or heart disease. If it’s an emergency, always call 9-1-1.

Q:How do I sign up?

Our virtual visits service is now Maddy Virtual Care. Members with an existing Amwell account should now log in at MaddyVirtualCare.com—just reset your password using the password reset email sent from Amwell. If you did not receive a password reset email, please call 833.392.0639 or email MaddyVirtualCare@amwell.com.

Members without an existing Amwell account should create a new Maddy Virtual Care account.

Click here to go to MaddyVirtualCare.com.

After signing up for Maddy Virtual Care, access it from your mobile phone or tablet by downloading the Maddy Virtual Care app from the App Store or Google Play!

Q:What can Maddy Virtual Care providers treat?

Maddy Virtual Care providers can help with hundreds of minor acute health issues, like sinus infections, common colds and bronchitis. Virtual therapists, psychologists and psychiatrists can help with mental health conditions like depression, anxiety, PTSD and more.

Commonly treated conditions include:

Adjustment Disorders
Allergies
Anxiety
Attention Deficit Disorder
Cold & Flu
Depression
Ear Infection
Eating Disorders

Migraines
Obsessive Compulsive Disorder
Pink Eye
Post-Traumatic Stress Disorder
Sore Throat
Skin Rash
Upset Stomach
Urinary Tract Infections

Q:What is a virtual visit like?

Most virtual doctor visits take about 10 minutes. Doctors can review your history, answer questions, diagnose, treat and even prescribe medication. Prescriptions will be sent to your pharmacy of choice. Medical virtual visits are typically on demand.

Therapy appointments with virtual therapists and psychologists are typically scheduled ahead of time and last for 45 minutes. The first session will assess your mental health care needs, and if appropriate, you can schedule recurring appointments with the same provider. Therapists and psychologists cannot prescribe medications.

Psychiatrists help manage your behavior health medication. Members can schedule a 45-minute visit with a psychiatrist of your choice. While these psychiatrists cannot prescribe controlled substances, they can coordinate care with you. A 15-minute follow-up appointment is also available to members, but they must be scheduled by a doctor, not the member.

Q:What's the difference between an $85 and $99 online therapy visit?

Mental health care providers include both masters-level and doctoral-level clinicians. Visits with masters-level therapists cost $85. Visits with doctoral-level psychologists cost $99. Both types of providers can treat common behavioral health conditions like anxiety and depression.

Members with copay plans will be responsible for a $0 or $5 copay for all virtual visits, depending on your health plan. Members with high deductible health plans will be responsible for the full cost of the visit until their deductible is met.

Q:What should I do if I was incorrectly charged for a video visit?

Our WEA Trust Virtual Visits Service powered by Amwell is now Maddy Virtual Care. If you used Maddy Virtual Care and believe you were incorrectly charged for a video visit, call 855.818.3627 to speak with customer service.

Important Note: The actual cost of your visit will be calculated immediately before your visit begins. For example, you may have a $0 copay, but it appears the cost for your scheduled therapy appointment is $99. Before you begin your visit, the service will check your eligibility in real time and adjust the cost of the visit accordingly.

Q:What should I do if I get a message that my insurance cannot be verified?

If you are using Maddy Virtual Care, double-check that the name you used to sign up with is entered EXACTLY as it appears on your ID card. This includes the spacing between hyphenated last names.

During high-volume times, such as the first two weeks of January and July, you may receive this message even if you have entered all your account information correctly. You may continue with your visit and email MaddyVirtualCare@amwell.com to be reimbursed after the visit.

If you continue to have this issue, please call WEA Trust’s Customer Service Team at 800.279.4000.

Q:How much does a virtual visit cost?

Most WEA Trust members will have a $0 copay for all types of virtual visits. Your cost will be calculated right before you begin your visit and depends on your health plan. See chart below for details. For information on what your cost share is for a virtual visit, please refer to your benefit documents. Most plans have a $0 copay for a virtual visit.

You may use your flex spend account (FSA) to pay for virtual visit services.

Health Plan	Cost for Virtual Urgent Care Visit	Cost for Virtual Therapy Visit	What You Pay
Essential Plan	$59	$85 (therapist) $99 (psychologist)	$0 or $5 copay, depending on your plan
Essential Qualified Plan (high deductible)	$59	$85 (therapist) $99 (psychologist)	Full cost of visit until you meet your deductible
IYC State Health Plan	$59	$85 (therapist) $99 (psychologist)	$0 copay
IYC State High Deductible Health Plan	$59	$85 (therapist) $99 (psychologist)	Full cost of visit until you meet your deductible
WEA-MedPlus	$59	$85 (therapist) $99 (psychologist)	Full cost of visit
IYC Medicare Plus	$59	$85 (therapist) $99 (psychologist)	$0 copay

Virtual visit services will apply to both the deductible and/or the maximum out-of-pocket amount.

Q:If I’m expecting a refund from an appointment, how long will that take?

You will receive a refund in 8-10 weeks.

Q:How do virtual visits work with my High Deductible Health Plan?

If you have the high deductible health plan, you will be charged the full amount of the visit to your credit card. After WEA Trust receives the claim for your visit, you will be refunded the full amount of the visit if you have met your maximum out-of-pocket for the year.

Q:Will I receive an Explanation of Benefits (EOB) for my virtual visit?

Yes. You will receive an EOB whether you have a copay plan or a high deductible health plan.

Q:What if I have an HRA and I use Maddy Virtual Care?

If your employer group has an HRA and you are responsible for a virtual visit payment, it will follow the regular claims process and will be reimbursed through your HRA.