Virtual visit providers can help you with:

 







Online Therapy

With the addition of online therapy to our Virtual Visits service, you will be able to see a psychologist or therapist to address common behavioral health challenges—all from the privacy of your own home.


Scheduled therapy visits are:

  • 45-minute, video-based appointments on your smartphone, tablet, or computer
  • With licensed and specially trained therapists or psychologists
  • Available seven days a week, from 7am to 11pm
  • Affordable, with copays as low as $0
  • An alternative to in-person behavioral health visits










On-Demand Doctor Visits

Medical Care on Your Terms

With the medical platform, you can see experienced doctors within 10 minutes on average. Doctors are available to treat conditions like the flu around the clock—even on holidays and weekends.

Urgent care visits are:

  • 15-minute, video-based appointments on your smartphone, tablet, or computer
  • Available 24/7/365
  • Affordable, with copays as low as $0
  • An alternative to your doctor’s office or urgent care clinic

 





Save Money with Virtual Visits

$175

Average savings per virtual doctor visit

$0

Typical copay for a virtual visit

$114

Average savings per virtual therapy visit




Questions & Assistance

Q:When would I use a virtual visit?

Great times to use virtual visits include:

  • You can’t fit an appointment in your schedule.
  • Your doctor’s office is closed.
  • You have children at home and don’t want to bring them with you.
  • You're traveling.
  • You don't know whether you should go to urgent care or not.
  • Therapy appointments aren’t available in your city.

A virtual visit is not meant to replace the relationship between you and your primary care physician (PCP). Still go to your PCP to treat chronic conditions, such as diabetes or heart disease. If it’s an emergency, always call 9-1-1.

Q:How do I sign up?

If you have an existing virtual visit account with WEA Trust through Amwell, you can continue to use virtual visits through Amwell until further notice.

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If you are a new member or an existing member without an Amwell account please sign up here.


Q:What can virtual visit providers treat?

Virtual medical providers can help with hundreds of minor acute health issues, like sinus infections, common colds and bronchitis. Virtual therapists and psychologists can help with mental health conditions like depression and anxiety.

Commonly treated conditions include:

  • Adjustment Disorders
  • Allergies
  • Anxiety
  • Attention Deficit Disorder
  • Cold & Flu
  • Depression
  • Ear Infection
  • Eating Disorders
  • Migraines
  • Obsessive Compulsive Disorder
  • Pink Eye
  • Post-Traumatic Stress Disorder
  • Sore Throat
  • Skin Rash
  • Upset Stomach
  • Urinary Tract Infections

Q:What is a virtual visit like?

Most virtual doctor visits take about 10 minutes. Doctors can review your history, answer questions, diagnose, treat and even prescribe medication. Prescriptions will be sent to your pharmacy of choice. Medical virtual visits are typically on demand.

Therapy appointments with virtual therapists and psychologists are typically scheduled ahead of time and last for 45 minutes. The first session will assess your mental health care needs, and if appropriate, you can schedule recurring appointments with the same provider. Therapists and psychologists cannot prescribe medications.

Q:What's the difference between an $85 and $99 online therapy visit?

Mental health care providers include both masters-level and doctoral-level clinicians. Visits with masters-level therapists cost $85. Visits with doctoral-level psychologists cost $99. Both types of providers can treat common behavioral health conditions like anxiety and depression.

Members with copay plans will be responsible for a $0 or $5 copay for all virtual visits, depending on your health plan. Members with high deductible health plans will be responsible for the full cost of the visit until their deductible is met.

Q:What should I do if I was incorrectly charged for a video visit?

If you are using virtual visits through Amwell and believe you were incorrectly charged for a video visit, call Amwell’s customer service team at 855.818.3627. Most often, this happens because the Service Key “TRUST” or your WEA Trust subscriber ID number was not entered when you signed up. 

 

Important Note: The actual cost of your visit will be calculated immediately before your visit begins. For example, you may have a $0 copay, but it appears the cost for your scheduled therapy appointment is $99. Before you begin your visit, Amwell will check your eligibility in real time and adjust the cost of the visit accordingly. 

Q:What should I do if I get a message that my insurance cannot be verified?

If you are using virtual visits through Amwell, double check that the name you used to sign up with is entered EXACTLY as it appears on your ID card. This includes the spacing between hyphenated last names.

During high volume times, such as the first two weeks of January and July, you may receive this message even if you have entered all your account information correctly. You may continue with your visit and email support@americanwell.com to be reimbursed after the visit. 

If you continue to have this issue, please call WEA Trust’s customer service team at 800.279.4000.

Q:How much does a virtual visit cost?

Most WEA Trust members will have a $0 copay for all types of virtual visits. Your cost will be calculated right before you begin your visit and depends on your health plan. See chart below for details. For information on what your cost share is for a virtual visit, please refer to your benefit documents. Most plans have a $0 copay for a virtual visit.

You may use your flex spend account (FSA) to pay for virtual visit services.

Health Plan
Cost for Virtual Urgent Care Visit
Cost for Virtual Therapy Visit
What You Pay
Essential Plan $59 $85 (therapist)
$99 (psychologist)
$0 or $5 copay, depending on your plan
Essential Qualified Plan (high deductible) $59 $85 (therapist)
$99 (psychologist)
Full cost of visit until you meet your deductible
IYC State Health Plan $59 $85 (therapist)
$99 (psychologist)
$0 copay
IYC State High Deductible Health Plan $59 $85 (therapist)
$99 (psychologist)
Full cost of visit until you meet your deductible
WEA-MedPlus $59 $85 (therapist)
$99 (psychologist)
Full cost of visit
IYC Medicare Plus $59
$85 (therapist)
$99 (psychologist)
$0 copay

 

Virtual visit services will apply to both the deductible and/or the maximum out-of-pocket amount.

Q:If I’m expecting a refund from an appointment, how long will that take?

You will receive a refund in 8-10 weeks.

Q:How do virtual visits work with my High Deductible Health Plan?

If you have the high deductible health plan, you will be charged the full amount of the visit to your credit card. After WEA Trust receives the claim for your visit, you will be refunded the full amount of the visit if you have met your maximum out-of-pocket for the year.

Q:Will I receive an Explanation of Benefits (EOB) for my virtual visit?

Yes. You will receive an EOB whether you have a copay plan or a high deductible health plan.

Q:What if I have an HRA and I use virtual visits?

If your employer group has an HRA and you are responsible for a virtual visit payment, it will follow the regular claims process and will be reimbursed through your HRA.