WEA Trust Wellness Program

Activating your Vitality membership is simple. When you log in to the member area of our website for the first time, the site will prompt you to complete your Vitality Health Review (VHR). Once you complete it, we will activate your membership.

Do your best to answer all of the questions on the VHR. Until you do, your VHR will not be an accurate reflection of your overall health. However, we will still award you Vitality Points for completing the VHR to the best of your ability.

You may update your answers on the VHR except those in the Key Measurements section. Once we receive verified biometric measures, you can only update them when you submit verified results from your Vitality Check. 

No, you may use whichever email address you choose.

Unfortunately, you cannot change your username.

Yes. If your spouse or domestic partner is eligible to do so, and wishes to take part in the Vitality program and earn Vitality Points, he or she will need his or her own account to complete a VHR, use the interactive tools, take online courses, etc. Your eligible spouse or domestic partner will register just as you did; however, in doing so, he or she will use the last four digits of your Social Security Number. Please note: On this website, we refer to spouses and domestic partners as "partners".

Vitality determines your Vitality Status by the number of Vitality Points that you earn based on the activities in which you partake. There are four Vitality Status levels: Bronze, Silver, Gold and Platinum. The more Vitality Points you earn, the higher your Vitality Status. Your Points Status resets each year. For example, reach Gold Status in Year One and you'll enjoy Gold Status benefits for the remainder of the year and again in Year Two. You'll begin Year Two with a Reward Status at Gold and a Points Status at Bronze. To maintain or surpass your Reward Status in Year Two and carry it into Year Three, you'll need to earn enough points for that desired status level in Year Two. In any program year, you can surpass the status level you earned the previous year and move up to the higher status level immediately. You do not have to wait until the next program year.

Vitality is committed to helping you achieve your healthiest life, and offers rewards to all members who participate in our wellness program. If for any reason, you think you are unable to meet an outcome or activity-based standard or its reasonable alternative under Vitality, your physician can evaluate whether or not you are able to earn the same rewards. 

Confidentiality is a top priority at Vitality. We are committed to maintaining the highest level of confidentiality with all of the information we receive from our members. The Internet Privacy Statement assures you that Vitality keeps the information you share with them confidential and fully secure.

Contact Vitality Customer Care  Monday through Friday at 877.224.7117 between 8 a.m. and 5 p.m., Central time or email wellness@powerofvitality.com.

You may use any browser, however, if you are using Internet Explorer (IE) browser in Compatibility mode, please be advised that this might disable some website features for you. If you are experiencing issues while using IE, please turn off Compatibility Mode as instructed below:

• Go to Settings (if you have the newest IE, click on the widget icon in top right)

• Select Compatibility View settings

• Uncheck the box for "Display intranet sites in Compatibility View"

After you have disabled the Compatibility mode, close the browser and open a fresh session to view the website.

Your earned points will always populate on your Points Statement. Please note that points are awarded to the date on which your activity took place rather than the date on which it was submitted.

Vitality will award your points and display them on the website 2 to 45 days after you complete your activities:

• Vitality will award your earned points for online activities 24 to 48 hours after you complete them.

• Vitality will award points for activities you submit via email, fax or online in two to three business days. This is typical for a Vitality Check online submission, prevention activities, waivers, etc.

• Vitality will award your Vitality Check results 4 to 6 weeks after they are submitted by a biometric screening provider (preferred partner laboratory). This is typical for Vitality Checks completed onsite at your company or at the partner laboratory location.

Vitality will award points earned for Vitality-approved workouts tracked with fitness devices. Once a workout has been uploaded to your device’s account (Polar, Fitbit, MapMyFitness, Garmin, etc.) it will be transferred to Vitality and awarded within 24 to 48 hours. Please note: For Vitality to approve your workouts, they must meet our established thresholds. 

No, when you redeem your available Vitality Bucks for exciting rewards, your Vitality Points and Vitality Status will not decrease.  Your bucks’ total, however, will reflect the redeemed amount.

There is no maximum for the total amount of points in the program, however we have set a maximum of 7,000 points for the Physical Activity category. We hope to help our members improve their overall health, not just one or two aspects of it. Limiting the number of points members can earn in the Physical Activity category encourages them to explore the other areas of the program. If you have met the maximum in the Physical Activity category, do not worry, you will be able to earn points again once your program year renews.

Yes, provided that you have checked the box agreeing to receive messages from Vitality (under Manage Email Subscriptions at the bottom of the Settings Page under Your Account), we will send notifications to you at the email address we currently have on file for you. The number of points earned indicated in the email will reflect the number of points Vitality awarded to you on the day prior to our sending the email to you. This number usually coincides with the recent activities listed on your Points Statement. However, please bear in mind that there are occasionally delays between the date an activity takes place and the date Vitality receives the data to award Vitality Points.

Yes, you can. To do so, log into the Vitality site, go to Your Account and select Settings. At the bottom of the Settings Page and under Manage Email Subscriptions, uncheck the box to receive messages about your progress in the Vitality Program. Please note: When you opt out of email notifications about points, you are also opting out of other program-related email communications from Vitality.

Your Fitbit account is still linked to Vitality. All you have to do is link your new device to your existing Fitbit account. Please follow the steps below:

1. to Fitbit.com.

2. Right click on the

   "Fitbit Service Manager" icon in the system tray application and choose "Account Setup" (Windows), or double click on the Fitbit application in the Applications folder (Mac).

3. The set-up process will begin and you'll see a screen that asks you to register. At this point, you want to log in with your existing account. You'll see a link on the page: "Already have an account? Login." Please click "Login," enter your existing account information, and go through the set-up process: Plug in the base station, place your Fitbit on the base station, wait for the battery icon to disappear, and press and release the button on the Fitbit, then click on Ready.

4. The Fitbit will show a series of numbers for you to enter. This makes sure that the Fitbit at which you are looking is the Fitbit that the software is communicating with.

Your new Fitbit will now be linked to your account.

If you have a Charge HR, you will be awarded points based on your step data. At this time, Fitbit will only transmits step data (not heart rate data) to Vitality.

You can either delink your account or navigate to Home and select Devices. Click on Manage in the Fitbit box and you will be taken to the next page where you can click the Delink button and immediately delink your accounts. You may link your Fitbit account to Vitality again at any time.

No, you can only link one Fitbit account to Vitality.

Yes, you can link any Fitbit device to your existing Fitbit account via the app.

Please make sure you are not recording workouts from two different sources; with a Fitbit and a Fitbit MobileTrack.

Please make sure that you are syncing your device daily on the Fitbit mobile app. If workouts are uploading, try delinking and then linking your account again if you are missing workouts from the past two weeks. Additionally, check if you have reached the Physical Activity category limit.

Since the Fitbit device does not track smooth physical actions very well, we recommend using a compatible heart rate monitor for elliptical workouts.

All Fitbit replacements and troubleshooting are handled by Fitbit directly. Please call 877.623.4997 or go to help.fitbit.com for additional assistance.

It only takes a moment to access your Vitality account on the Vitality Today app. To do so, please follow these steps:

1. Download the free Vitality Today app on your mobile device
2. Open the app
3. Scroll through The Terms and Conditions and tap Agree.
4. If you have already registered your Vitality account at www.powerofvitality.com, enter your Vitality username and password and tap >Sign In. (You can turn on the "Remember Me" function so you do not have to enter your login details each time you open the app.)
5. If you do not yet have a Vitality account, tap Register. Once you have finished registering, return to Vitality Today and tap Sign In.

You will now be logged into your Vitality account through the Vitality Today mobile app. The next time you log in and view your homepage, you will see a green checkmark under the Vitality Today App icon.

Vitality Today app is available on iPad, iPhone and Android smartphones.

You can earn points by checking in on a goal, logging a workout at a gym, or submitting activities using your smartphone’s camera.

You can use the app to see an overview of your VHR results and Vitality Age, and to review your Vitality Points and Vitality Status. You can also use the app to log a workout at a gym and to submit your physical activity events like Athletic Events and Sports Leagues.

Tap “Log an Event” to submit an Athletic Event, a Sports League, a Vitality Check or Health Club Workout. Don’t forget to send proof of your participation by taking a photo or attach a photo that already exists in your library! Once you’ve submitted the event, you will get a box confirming your successful submission. Within two business days, Vitality will review your submission and award points accordingly.

Please note that you can submit events from up to 90 days ago. If the event is more than 90 days old, you may instead submit your activity by email (wellness@powerofvitality.com) or by fax (877.224.7110).

Yes. Tap “Points” to reveal a history of the points you have earned in the current program year. As you earn more points, your status will increase. Your status is listed at the top of your Vitality Today home page.

Open the Apple Watch app on your iPhone and select the My Watch tab if necessary. Tap General, then tap Software Update. Tap Download and install to begin the process.