A New Way To Manage Your Low Back Pain

The WEA Trust Low Back Pain Program is a scientifically-based exercise program designed for members with mild to moderate low back pain to help alleviate pain and decrease symptoms. This program is not intended to replace evaluation by your healthcare provider for anyone whose pain began following a recent injury.

If your healthcare provider has suggested you engage in low-impact exercise to reduce your back pain, the WEA Trust Low Back Pain Program might be a good fit for you. You can perform the exercises in your own home, and at your own pace. You don’t need special equipment or weights, and you won’t have to miss work or pay a copay for physical therapy appointments.

Exercise is recommended by the American Medical Society¹ and numerous clinical studies^2,3 as a first-line treatment for low back pain. Simply stated, targeted exercise is one of the most effective treatments for low back pain. The WEA Trust Low Back Pain Program provides fully supported exercise programs tailored to your specific type of low back pain.

¹ http://annals.org/aim/article/2603228/noninvasive-treatments-acute-subacute-chronic-low-back-pain-clinical-practice

² Hayden J, vanTukder M, Malmivaara A, et al. Exercise therapy for treatment of nonspecific low back pain. Cochrane Database of Systematic Reviews. 2005, Art. No.: CD000335.

³ Koes B, Tulder M, Lin C, et al. An updated overview of the clinical guidelines for them management of nonspecific low back pain in primary care. European Spine Journal 2004;4:106-115.

Any person 18 years of age or over is eligible to participate. 

Do I need anything special to participate?

You will need to use an Apple or Android smartphone or tablet to access the Kiio mobile app.

Is there any cost to me to participate?

No. There is no cost to complete the registration and screening, to download the Kiio Mobile app and participate in this exercise program, or to contact a WEA Trust Harmony Nurse. If you see a physician or physical therapist, copays and deductibles may apply.

Simply click here to be taken to our secure registration page.

Is the information I enter secure?

Yes. All aspects of the WEA Trust Low Back Pain Program are fully secure, including registration, screening, and the Kiio Mobile app.

Typically, your registration is validated immediately and you are taken directly to the online screening process. In the rare case in which eligibility for the program cannot be immediately validated, your registration is sent to WEA Trust for manual validation. This may take up to five business days.

I was not taken directly to screening - Why?

In rare instances, your registration requires manual validation by WEA Trust. Once your registration is validated you will receive an email from Kiio with a link to complete the screening process (check your spam/junk email folders if you do not see it in your inbox). If you do not receive this email within five business days after registering, please contact WEA Trust at 800-279-4000.

The online screening questions are used to gather information about your symptoms and to determine if the program is appropriate for you.

What does screening involve?

The online screening should only take you 5-10 minutes. You will be asked questions about your general health and your low back pain symptoms.

Once you have completed the screening process, you will receive information on your next steps. If you are eligible to participate, you will be directed to a webpage with links to download the Kiio Mobile app. You will also receive a confirmation email from Kiio with the same links. Access the link via your smartphone or tablet to install Kiio Mobile on your mobile device. From there, simply launch the app and begin!

I'm experiencing technical difficulties with registration or screening. What should I do?

Contact Kiio Customer Support for assistance at (608) 467-4602 or support@kiio.com.

Kiio is a Wisconsin-based healthcare technology company specializing in evidence-based solutions that help involve people in their healthcare and help connect people with their healthcare team. As part of the WEA Trust Low Back Pain Program, you will use the free Kiio Mobile app to guide you through a fully animated series of exercises designed for your particular type of back pain by a spine physical therapist.

Kiio Mobile is the name of the free app that you will use to participate in this program.

Recommended browser: Google Chrome

We also support the following browsers: Google Chrome (latest version), Safari versions 10 and above, Mozilla Firefox (latest version). We do not support Internet Explorer. 

To benefit from the program, you should expect to perform the exercises provided to you at a minimum every other day, as guided by the Kiio Mobile app. You will also need to provide accurate feedback via the app when prompted.

It is very important that you answer the feedback questions when prompted by Kiio Mobile because your answers help guide your progress through the program.

Based on your feedback, you may be progressed from beginning-level exercises, to intermediate-level exercises, to maintenance exercises. You will be notified through the Kiio Mobile app when you have progressed to a new level. The soonest you might progress to a new level is after ten completions of the exercise routine.

Each time you perform the exercises, you have the option of selecting the complete exercise routine, or a shorter “Express” version. The complete versions take about 18 minutes to complete. The Express versions take about 6 minutes.

Someone else I know is in the WEA Trust Low Back Pain Program. Why do we have different exercises?

Your exercises are customized to your particular type of low back pain. Participants with different types of low back pain are given different exercises.

If you do your exercises regularly, it usually takes 40-60 days to complete all three levels of the program. You will continue to have access to the program for a full year after your enrollment date. We hope that you will continue to utilize the mobile app and the exercises as part of your regular routine to maintain a healthy back.

At any time throughout the program, a WEA Trust Harmony Care Nurse is there for you to answer any questions or concerns you may have about the program or your low back pain. You may also use the feedback survey in Kiio Mobile to request contact from a WEA Trust Harmony Care Nurse if you have concerns or questions that are not addressed in these FAQs.

A WEA Trust Harmony Care Nurse will call you within five business days. If you are not contacted within five business days, you are welcome to call the WEA Trust Harmony Care Nurse team at 800-279-4000.

For more information, please visit www.weatrust.com/kiio or contact WEA Trust at 800-279-4000.

Based on your screening responses or your feedback responses as you exercise, it is possible that we may recommend that you see your healthcare provider for further evaluation.

The exercise portion of the program consists of conservative, low-impact exercises. However, as with any exercise program, if you feel you are not making improvement over a reasonable period of time, or if you feel you need medical care, please see your healthcare provider for evaluation.

Yes, your normal copays and/or deductibles will apply for these services.

If you or your healthcare provider have questions about the program, please contact a WEA Trust Harmony Care Nurse at 800-279-4000.

Kiio runs on Apple and Android smartphones and tablets (iOs 10 & 11) (Android 5+).

Recommended browser: Google Chrome
We also support the following browsers: Google Chrome (latest version), Safari versions 10 and above, Mozilla Firefox (latest version).

Once you've completed the screening process and meet the criteria to participate, you will be automatically directed to a webpage containing links to the Apple and Google app stores. You will also receive a confirmation email from Kiio with the links. Access the link via your smartphone or tablet to install Kiio Mobile on your mobile device.

Your username and password are the email address and password you used to register for the WEA Trust Low Back Pain Program. If you have forgotten your password, you can reset it within the Kiio Mobile app.

If you forgot your password, click on the Forgot Password? link located on Kiio Mobile's Sign In page. When prompted, enter your email address (Kiio Mobile username), and click the Send Reset Link button. A link will be emailed to help you reset your password. If you experience difficulty, please contact Kiio Customer Support for assistance. Phone: (608) 467-4602; Email: support@kiio.com

For further information about Kiio Mobile click http://kiio.com/faq/