Welcome to the Member Resource Center

Go to www.weatrust.com/Maddy

Make sure to have your id card handy as you will need to provide your group and member id numbers in order to establish your account. 

All WEA Trust members excluding WEA MedPlus and ETF Medicare.

Data is updated daily. Information presented in the portal represents information processed as of the previous day. 

Go to the portal sign-on page and click on Forgot User Name and/or Password and follow the prompts.

Have your id card handy because along with your name and date of birth, you will also need to provide your member and group id numbers.

You will be prompted to answer the security questions you set up at the time you created your account. If this does not work, contact Customer Service at 800-279-4000 for assistance. 

Each member over the age of 18 must create their own portal account and then grant access to others on the plan if they wish to allow somebody else to see their information on the portal. The person they are granting access to must have their own portal account as well. 

You can sign up for a portal account after your plan coverage becomes effective, but not before. If you are trying to sign up before the effective date of your plan, you will get an error that says, “Eligibility Error-Not Found.”  Please come back to sign up for the portal once your plan takes effect. 

Yes. The portal has been optimized for desktop, but you can still access it on a mobile device. 

After selecting Claims Search, click on “Export Results (CSV)” located right above the “Claim Number “column and all claims will be exported into a sortable Excel spreadsheet for your convenience. 

Video conferencing, telemedicine, or telehealth services are covered under the WEA Trust health policies if they are provided in a manner that allows verbal and visual interaction between the physician and patient. This does not include care provided strictly by telephone. If you want to see a provider virtually, we encourage you to use Maddy Virtual Care.