Provider Network Resources and Information | Comprehensive

Provider

 

 

PROVIDER UPDATES
 

MPORTANT NOTE: Starting December 1, 2022, Our Customer Service Team Will No Longer Be Available To Answer Provider Phone Calls. 

 

WEA Exits Health Insurance Market

  • WEA Trust will exit the health insurance market on December 31, 2022. For details you can view the press release HERE.
     
  • To help answer some common provider questions, please review our PROVIDER FAQs document regarding the exit.
 

Maddy Provider Portal is Disabled 

Visit the PROVIDER TRANSITION PAGE for information including:

  • Contact information
  • Claims submissions
  • Provider forms
  • Authorizations and more

Provider  Transition Page    

 


Contact Information
 


IMPORTANT NOTE: Starting December 1, 2022, our Customer Service Team will no longer be available to answer provider phone calls. 

 

Provider IVR Information
 

  • The Provider IVR is your main source to obtain member eligibility, benefits, claim status and authorization status for all of your inquiries. We suggest selecting the faxback option for the fastest and best results on all inquiries. Please call the Provider IVR at 800.279.4090
     
  • If the faxback doesn’t answer your question you can then submit an email to CustomerServiceCorrespondence@WEAtrust.com.
     
  • When using email for communication, turnaround times may take up to 10 business days for a response.

Submit All Corrected Claims Electronically

  • Void and replacement claims should be submitted via Electronic Claims Submission (EDI) 
    Electronic Claims Payor ID#: 39151

  • If you are a paper-only submitter, please continue to send to:
    Claims
    PO Box 211438
    Eagan, MN 55121
     
  • For any other claims correspondence use the Claim Resubmission Form.

No Surprises Act IDR Process

To contact WEA Trust regarding the No Surprises Act open negotiation and independent dispute resolution process, please email us at nsaidrprocess@neugenhealth.com.

Customer Service


Providers: 800-279-4090

Call us Monday through Friday - 8:00 a.m. to 4:30 p.m.

NOTE: Starting December 1, 2022, our Customer Service Team will no longer answer phone calls from providers. The Provider IVR is the main source for all provider inquires.

Email Us Today

 

Customer Service