Maddy Provider Portal Transition

Maddy Provider Portal to End July 31, 2022

We have made the decision to end the Maddy Portal on July 31, 2022. The Provider interactive voice response system (IVR) will still be functioning until 3/31/2023. 

• From now until July 24, 2022, operations will continue as they are today.  
   
• Starting July 25, 2022, you will not be able to send in requests for claims reprocessing or claims questions via the portal. However, you will be able to check eligibility, claims and authorization status via the portal until July 31.
   
• As of July 31, 2022, you will no longer have access to log into the portal. 

We have set up this transition page for providers to allow access to the most critical information needed.

Provider Forms

• Cologuard Order Requisition Form
• Medication Testing -Hydroxychloroquine
• Medication Testing – Methotrexate
• Medication Testing – Vectra DA

Authorization Request Forms

Please submit authorization requests using the links and information below to download, print and fax.

• Preauthorization / Prior Authorization Request Form

  • Fax: 608.276.9119  

  • Urgent Fax: 608.661.6706 

• Preauthorization / Prior Authorization for Behavioral Health 

  • Fax: 608.661.6706 

• Preauthorization / Prior Authorization Oncology Request

  • Fax: 608.467.5431 

• Medication Preauthorization Form

Submit all Corrected Claims Electronically

• Void and replacement claims should be submitted via Electronic Claims Submission (EDI) 
  Electronic Claims Payor ID#: 39151

• If you are a paper-only submitter, please continue to send to:
  Claims
  PO Box 211438
  Eagan, MN 55121
   
• For any other claims correspondence use the Claim Resubmission Form.

Provider Explanation of Payment (EOP) Request Form
 

If you would like duplicate copies of an Explanation of Payment (EOP), please complete this EOP Request Form and submit it via email to CustomerServiceCorrespondence@WEAtrust.com. 

• Please submit the email with the subject line: Provider EOP Request.

NOTE: If you receive an electronic EOP, we are unable to provide specific details. You will need to contact your IT department for that information. 
 

Ask a Question

Please contact our Customer Service Team:

• For quick and accurate responses to your questions, either complete the General Inquiry Email Form and attach it to an email, or include all the relevant information from this form in your email. Emails should be sent to CustomerServiceCorrespondence@WEAtrust.com. 
   
• The Customer Service Team is also available at 800.279.4000.

Customer Service Hours Will Change

Please note that our hours are changing beginning August 1, 2022. Our Customer Service Team will be available from 8:00 a.m.– 4:30 p.m. 

WEA Trust's Exit from the Health Insurance Market - Provider FAQs

To help answer some common questions providers may have regarding WEA Trust's exit from the health insurance market, please review our 
Provider FAQs document.