Maddy Provider Portal Transition

WEA Trust Exits Health Insurance Market - Provider FAQs

To help answer some common questions providers may have regarding WEA Trust's exit from the health insurance market, please review our
PROVIDER FAQs document.

Maddy Provider Portal is Disabled

As of July 31, 2022, the portal is not longer available. The Provider interactive voice response system (IVR) will be available until March 31, 2023.

We have set up this transition page for access to the most critical information providers need.

Provider Forms

Authorization Request Forms

Please submit authorization requests using the links and information below to download, print and fax.

Preauthorization / Prior Authorization Request Form
- Fax: 608.276.9119
- Urgent Fax: 608.661.6706
Preauthorization / Prior Authorization for Behavioral Health
- Fax: 608.661.6706
Preauthorization / Prior Authorization Oncology Request
- Fax: 608.467.5431
Medication Preauthorization Form

Submit all Corrected Claims Electronically

Void and replacement claims should be submitted via Electronic Claims Submission (EDI)
Electronic Claims Payor ID#: 39151
If you are a paper-only submitter, please continue to send to:
Claims
PO Box 211438
Eagan, MN 55121
For any other claims correspondence use the Claim Resubmission Form.

Provider Explanation of Payment (EOP) Request Form

If you would like duplicate copies of an Explanation of Payment (EOP), please complete this EOP Request Form and submit it via email to CustomerServiceCorrespondence@WEAtrust.com.

Please submit the email with the subject line: Provider EOP Request.

NOTE: If you receive an electronic EOP, we are unable to provide specific details. You will need to contact your IT department for that information.

Contact Information

Please contact our Customer Service Team:

For quick and accurate responses to your questions, either complete the General Inquiry Email Form and attach it to an email, or include all the relevant information from this form in your email. Emails should be sent to CustomerServiceCorrespondence@WEAtrust.com.
Until December 1, 2022, the Customer Service Team is also available from 8:00 a.m. - 4:30 p.m. at 800.279.4090.

IMPORTANT NOTE:

After December 1, 2022, our Customer Service Team will no longer answer phone calls from providers. The Provider IVR is your main source to obtain member eligibility, benefits, claim status and authorization status for all of your inquires.

We suggest selecting the faxback option for the fastest and best results on all inquiries. Please call the Provider IVR at 800.279.4090. If the faxback doesn’t answer your question you can then submit an email to CustomerServiceCorrespondence@WEAtrust.com. When using email for communication, turnaround times may take up to 10 business days for a response.