Maddy Provider Portal to End July 31, 2022
We have made the decision to end the Maddy Portal on July 31, 2022. The Provider interactive voice response system (IVR) will still be functioning until 3/31/2023.
- From now until July 24, 2022, operations will continue as they are today.
- Starting July 25, 2022, you will not be able to send in requests for claims reprocessing or claims questions via the portal. However, you will be able to check eligibility, claims and authorization status via the portal until July 31.
- As of July 31, 2022, you will no longer have access to log into the portal.
We have set up this transition page for providers to allow access to the most critical information needed.
Authorization Request Forms
Please submit authorization requests using the links and information below to download, print and fax.
Submit all Corrected Claims Electronically
Provider Explanation of Payment (EOP) Request Form
If you would like duplicate copies of an Explanation of Payment (EOP), please complete this EOP Request Form and submit it via email to CustomerServiceCorrespondence@WEAtrust.com.
- Please submit the email with the subject line: Provider EOP Request.
NOTE: If you receive an electronic EOP, we are unable to provide specific details. You will need to contact your IT department for that information.
Ask a Question
Please contact our Customer Service Team:
Customer Service Hours Will Change
Please note that our hours are changing beginning August 1, 2022. Our Customer Service Team will be available from 8:00 a.m.– 4:30 p.m.