Provider Portal FAQs

Our Maddy Provider Portal can be found directly at https://provider.maddyportal.com.

The WEA Trust’s Maddy Provider Portal allows you to:

• Check claim status
• Verify patient eligibility
• View coverage information
• Submit and check status of authorizations
• Send and receive secure messages
• Submit claims resubmissions

In order to search or view PT/OT/ST authorizations, you will need to go to Magellan.  You can also access the Magellan link from the Provider portal home page.

• Chrome
• Firefox
• Edge
• Safari

Yes. The portal has been optimized for desktop but you can access it on a mobile device.

It can take up to 5 business days to review and process a portal account.  You will receive an email regarding the status of your account.

If you do not receive an email about your account status after 5 business days of requesting your portal account, please email Provider Portal Account Support PortalAccountSupport@NeuGenHealth.com.

Click here. You will be required to answer a few questions in order to reset your username and/or password.  

Please ensure that you have entered it correctly.  If not, you can request another password by using the Forgot your username or password link.  If you are still having trouble, contact Customer Service at 1.800.279.4090.

If you received an email indicating that your account has been denied, you can submit a new portal account request. Please ensure you submit valid TIN(s) and/or business email address.

This email indicates your account has been inactive for 60 days. Please log in as soon as possible to ensure that your account remains active. For the protection of member information, your account will be deactivated after 90 days of inactivity. 

For the protection of member information, portal accounts are disabled after 90 days of inactivity. An email was sent after 60 days of inactivity notifying you that you would need to log into the account in order to remain active. If your account has been disabled, please contact Customer Service at 1.800.279.4090 to reactivate your account.

If you leave an employer with whom you had an active portal account, please contact Customer Service at 1.800.279.4090 to deactivate the old portal account. You can also send a message via the Ask a Question link in the portal to request that your account be deactivated.

If you leave an employer with whom you had an active portal account, you will need to reapply for a new portal account providing the proper TINs and associated email address.  

Data is updated daily. Information presented in the portal represents information processed as of the previous day.

The portal will include a rolling 18 months’ worth of data.

The portal will include a rolling 18 months’ worth of data.  

Claims payments are made on Thursdays, unless there is a Federal holiday scheduled. In that case, the payment date would move to another day during the same week.

If you need access to additional information, please click the profile link in your account. From here, you can click on “Please click here to update your information.” You will then be able to request additional TINs to be added to your account. Your request will be processed within 5 business days.